Poor Pickup: Roomba® e, i, and j series, and Combo 10 Max

If Roomba® is no longer picking up debris or is leaving clumps of hair or debris on the floor, please use the following information to improve performance.

Floor Conditioning Process

• In homes with heavily shedding pets, the bin may fill quickly with hair and re-deposit it onto the floor. In these environments, Roomba® must go through a floor conditioning process.
• You can help Roomba® along by scheduling it to clean frequently and by emptying the bin when the light ring around the CLEAN Button turns red, sweeps to the rear of the robot, and flashes twice. After this conditioning process, you'll enjoy consistent cleaning performance from your Roomba®. For best performance, be sure to continue emptying the robot's bin and cleaning the filter when the full bin indicator illuminates.

  

• As an additional option, you can change the settings in the iRobot® HOME App to pause a cleaning job immediately when the bin becomes full. This will prevent the robot from overfilling and re-depositing debris as it drives, but may stop cleaning jobs before they are finished. To activate this feature, select Settings ➤ Finish cleaning when bin is full ➤ Off in the iRobot® HOME App.

Cleaning Pass Settings

In most cases, Roomba® will remove dirt and debris with just one (1) pass over each area of your home. Two (2) cleaning passes may be particularly helpful in homes with pets or for periodic deep cleaning. When automatic mode is active, Roomba® intelligently chooses to use two (2) or more passes for a single small room or one (1) pass if cleaning a larger space. This setting can be helpful for those who use their Roomba® in spaces of varying sizes. When placed in a smaller room, Roomba® can choose to do more cleaning passes without concern for battery depletion. Use the iRobot® HOME App and select Cleaning Preferences ➤ Automatic to activate automatic mode.

Automatic cleaning preference is available with the following software versions:

• iRobot HOME App: 1.5.1 or later
• Firmware: 1.6.6 or later. To check the robot's firmware, open the iRobot® HOME App and select Settings ➤ About (Robot Name). Roomba® will automatically update its firmware if a new version is available when it's connected to your Wi-Fi network and is on the Home Base®.

Filter, Bin, Vacuum Path, and Multi-Surface Rubber Brush, and Cleaning Head Module Care

If the problem persists, please watch the videos below or follow the instructions for guidance on how to clean the robot's filter, bin, vacuum path, and rubber brushes.

Filter and Bin Care

Use the following procedure to regularly clean the bin and full bin sensors.

1. Press the bin release button on the back of the robot to remove the bin. The bin release tab has a bin icon on it.

   

2. Open the bin door to empty the bin. The bin door release button has a bin icon.

   

3. Grasp the side of the filter to remove the filter from the left side of the bin

   

4. Shake off debris by tapping the filter against your trash container and then replace the filter

   Filters are not designed to be washed or to come in contact with liquid

5. Rinse out excess debris with warm water and allow the bin to dry. Ensure the bin is completely dry.

   The bin is designed to be rinsed by hand only. It is not dishwasher safe and should only be cleaned by rinsing it with warm water.

6. Place the filter back into the bin

7. Slide the bin into the bin slot, securing it into place

Rubber Brushes and Vacuum Path

1. Open the cleaning head module door by pushing on the gray tab on the right side of the multi-surface brushes.

    
   

2. Match the shape of the multi-surface brushes pegs with the shape on the Cleaning Head Module

Cleaning Head Module Care

For optimal performance, the cleaning head module should be regularly cleaned. Use the following procedure to maintain these items.

1. Open the Cleaning Head Module door by pushing on the green tab on the right side of the Multi-Surface Rubber Brushes

   

2. Remove the brushes from the robot and ensure hair and debris are removed from the square and hex pegs of the Multi-Surface Rubber Brushes

3. Clear debris on and under the gray bearings

   

4. Insert the bearings on the Multi-Surface Rubber Brushes

5. Ensure the vacuum path is clear

   

6. Match the shape of the multi-surface brushes pegs with the shape on the Cleaning Head Module

If you are continuing to see poor pick-up from your robot vacuum after performing these care and maintenance procedures, we suggest performing the following:

If you need to order new parts for your robot, Please visit the iRobot Store - Parts and Accessories or use an authorized retailer to order a part. If you believe you're in warranty, please contact iRobot Customer Care for additional assistance.