Indicator
Roomba® says “Didn't finish cleaning”
Overview
Error seventeen (17) means Roomba cannot complete, and has canceled, its cleaning job.
Possible Causes and Resolutions
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Ensure there were no changes to the environment during the cleaning cycle (e.g., closed door, moved furniture).
- The space to be cleaned is too large to be completed in a single mission.
- The carpet to be cleaned is too thick (e.g., shag carpet).
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It is possible for Roomba® to drive over transitions, such as doorway thresholds, that it cannot drive over again when trying to leave the area. In this case, you may need to use Dual Mode Virtual Wall® Barriers to section off these areas from cleaning.
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Ensure the house has adequate light (daylight or dim lighting should be sufficient) for Roomba® to navigate. Extremely dark rooms can obscure the iAdapt® localization camera and cause problems with navigation and coverage.
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Excessive clutter can contribute to this error. Clear any cluttered areas or use Dual Mode Virtual Wall® Barriers to block off problem areas.
- There is an issue with the robot (e.g., a loose caster wheel), that requires maintenance.
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Ensure the camera is clear of any dust or debris. Wipe the clear window on the top surface using a microfiber or soft cotton cloth that has been lightly dampened with water or a screen cleaning solution.
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There may be debris on the iAdapt® Floor Tracking Sensor. Turn the Roomba® over and use a clean, dry microfiber or soft cotton cloth to wipe any debris that has accumulated in the round iAdapt® Floor Tracking Sensor opening on the right side of the bottom surface. Do not spray cleaning solution directly into the sensor opening.
- Infrared (IR) interference coming from devices such as Virtual Reality headsets. These devices can interfere with robot signals and will need to be unplugged while Roomba® is cleaning to ensure your robot can complete its cleaning job.
If all troubleshooting measures are performed and the message persists, try moving your Home Base to a different location and start Roomba® from the Home Base®. Other types of environmental interference may also prevent Roomba® from navigating as expected. If navigation does not improve, please contact iRobot Customer Care.
