Please make sure there are no obstacles that are preventing Roomba® from navigating from room to room within the cleaning area.
Roomba® does not produce enough light to navigate correctly in the dark. Please ensure the house has adequate light (daylight or dim lighting should be sufficient) for Roomba® to navigate correctly.
Please reboot the robot by holding down the power button on the robot for 10 seconds. Hold the button again for 3 seconds to turn it back on. Doing so should clear the error from the robot's memory. Try running Roomba® again.
The robot’s map may have an issue. Please temporarily move the dock to another location and try a Clean Everywhere mission. This might help the robot see the environment from a different angle, so it can correct the error. This is a temporary move, and you can return the dock to its original location after trying this mission. The map should update automatically.
If all steps are followed and the issue persists, please contact iRobot® Customer Care.
For expedited service, please have the following ready:
