Your robot is having trouble connecting to Wi-Fi or the cloud. This can happen for a variety of reasons.
Note: Before going through the troubleshooting steps, check and make sure that your robot is operational.
To check this, make sure your robot is on its charging station and has some charge. Then, start a cleaning job by pressing the Clean button on the robot. If your robot can start cleaning, it means it is operational.
How to use this chart:
Check the error number displayed on the app. This will be right below the image of the robot on the home screen. Scan down the list, locate your error number, and follow the troubleshooting steps. Sometimes, you may only need to follow the first step to resolve the issue.
Reboot your robot, then wait for about 5 minutes for your robot to connect.
If the issue persists, try reconnecting your robot to your Wi-Fi network.
Go to: Product Settings > Reconnect or Change Wi-Fi
If the issue still persists, try connecting to a different Wi-Fi network.
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Try to connect your robot to a different Wi-Fi network
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Make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
If the issue persists, try the following:
Reboot your robot, then wait for about 5 minutes for your robot to connect.
If the issue still persists, try reconnecting your robot to your Wi-Fi network.
Go to Product Settings > Reconnect or Change Wi-Fi
If none of the above works, try connecting your robot to a different Wi-Fi network.
c150
Try reconnecting your robot to your Wi-Fi network.
Go to Product Settings > Reconnect or Change Wi-Fi
If the issue persists, try connecting to a different Wi-Fi network.
c160
The maximum allowed number of products associated with your account has been reached. Please remove one of the products from the app.
Go to Product Settings > About my robot > Remove Device from Account
c171
Make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
If the issue persists, try the following:
Reboot your robot, then wait for about 5 minutes for your robot to connect.
If the issue still persists, try reconnecting your robot to your Wi-Fi network.
Go to: Product Settings > Reconnect or Change Wi-Fi
If none of the above works, try connecting your robot to a different Wi-Fi network.
c172
Make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
If the issue persists, try the following:
Reboot the robot, then wait for about 5 minutes for your robot to connect.
If the issue still persists, try reconnecting your robot to your Wi-Fi network.
Go to: Product Settings > Reconnect or Change Wi-Fi
If none of the above works, try connecting your robot to a different Wi-Fi network.
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Make sure your phone has stable internet access.
Quit the app and relaunch it.
Note: 900 series robots with a manufacturing date between 2015 - 2018 may no longer be supported.
KYN98002YYMMDD0000000
c190
Quit the app and relaunch it.
If the issue persists, log out of your account and log back in.
c191
Try reconnecting your robot to your Wi-Fi network.
Go to Product Settings > Reconnect or Change Wi-Fi
If the issue persists, try connecting your robot to a different Wi-Fi network.
Errors c210-c432
Error
Troubleshooting Instructions
c210
Make sure your phone has stable internet access.
Make sure that your phone’s date and time settings are correct.
If your internet connection is stable but the issue persists, reconnect using cellular data.
Go to your phone’s settings > turn off Wi-Fi > make sure cellular data is turned on for the iRobot HOME app.
Next, quit the app and relaunch it.
You can turn Wi-Fi back on after your robot reconnects.
c310
Make sure your phone has stable internet access.
Quit the app and relaunch it.
c410
Make sure your phone has a stable internet connection.
Quit the app and relaunch it.
If none of the above worked, log out of your account and log back in.
c420
Make sure that your phone's date and time settings are correct.
Next, quit the app and relaunch it.
If the issue persists, log out of your account and log back in.
c431
Make sure that your phone's date and time settings are correct.
Next, quit the app and relaunch it.
If the issue persists, log out of your account and log back in.
c432
Errors c510-c542
Error
Troubleshooting Instructions
c510
Make sure your robot has a stable charging connection. The metal charging contacts on the charging station and the bottom of your robot should be lined up.
Your robot will display a solid white light when it first starts charging.
Next, make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
Note: 900 series robots with a manufacturing date between 2015 - 2018 may no longer be supported.
KYN98002YYMMDD0000000
c511
Quit the app and relaunch it.
If the issue persists, log out of your account and log back in.
c512
Make sure your robot has a stable charging connection. The metal charging contacts on the charging station and the bottom of your robot should be lined up.
Your robot will display a solid white light when it first starts charging.
Next, make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
c520
Make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
Quit the app and relaunch it.
If the issue persists, try the following:
Reboot robot, then wait for about 5 minutes for your robot to connect.
If the issue still persists, try reconnecting your robot to your Wi-Fi network.
Go to: Product Settings > Reconnect or Change Wi-Fi
If none of the above works, try connecting your robot to a different Wi-Fi network.
c521
Quit the app and relaunch it.
If the issue persists, log out of your account and log back in.
c522
Make sure your robot has a stable charging connection. The square metal charging contacts on the charging station and the bottom of your robot should be lined up.
Your robot will display a solid white light when it first starts charging.
Next, make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
c530
Connect your phone to the same Wi-Fi network that your robot is using.
To check which network your robot is using: Go to Product settings > Wi-Fi Settings.
Wait for about 5 minutes to allow the app to discover your robot over Wi-Fi.
Next, make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
If none of the above worked, try connecting your robot to a different Wi-Fi network.
Go to: Product Settings > Reconnect or Change Wi-Fi
c531
Quit the app and relaunch it.
If the issue persists, log out of your account and log back in.
c532
Make sure your robot has a stable charging connection. The metal charging contacts on the charging station and the bottom of your robot should be lined up.
Your robot will display a solid white light when it first starts charging.
Next, make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
c540
Make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
If none of the above worked, try connecting your robot to a different Wi-Fi network.
Go to: Product Settings > Reconnect or Change Wi-Fi
c541
Quit the app and relaunch it.
If the issue persists, log out of your account and log back in.
c542
Make sure your robot has a stable charging connection. The metal charging contacts on the charging station and the bottom of your robot should be lined up.
Your robot will display a solid white light when it first starts charging.
Next, make sure the Wi-Fi network your robot is using is connected to the internet. You can do this by checking if your other devices on the same network can access the internet. This will also verify that your robot is connected to the correct Wi-Fi network.
To see which network it is using, go to: Product Settings > Wi-Fi Settings
Errors c600-c840
Error
Troubleshooting Instructions
c600
Make sure your phone has a stable internet connection.
If your internet connection is stable but the issue persists, reconnect using cellular data.
Go to your phone’s settings > turn off Wi-Fi > make sure cellular data is turned on for the iRobot HOME app.
Next, quit the app and relaunch it.
You can turn Wi-Fi back on after your robot reconnects.
If the issue persists, try the following:
Quit the app and relaunch it.
If the issue still persists, log out of your account and log back in.
If none of the above worked, check for firmware updates for your robot.
Go to: Product Settings > About robot > Product Software Updated
c610
Make sure your phone has a stable internet connection.
If your internet connection is stable but the issue persists, reconnect using cellular data.
Go to your phone’s settings > turn off Wi-Fi > make sure cellular data is turned on for the iRobot HOME app.
Next, quit the app and relaunch it.
You can turn Wi-Fi back on after your robot reconnects.
c621
Quit the app and relaunch it.
If the issue persists, log out of your account and log back in.
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c623
c624
c625
c626
c627
c628
c629
c630
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c822
c823
c824
c640
Make sure your phone has a stable internet connection.
If your internet connection is stable but the issue persists, reconnect using cellular data.
Go to your phone’s settings > turn off Wi-Fi > make sure cellular data is turned on for the iRobot HOME app.
Next, quit the app and relaunch it.
You can turn Wi-Fi back on after your robot reconnects.
If the issue persists, try the following:
Quit the app and relaunch it.
If the issue still persists, log out of your account and log back in.
If none of the above worked, check for firmware updates for your robot.
Go to: Product Settings > About robot > Product Software Updated
c650
Make sure your phone has a stable internet connection
If your internet connection is stable but the issue persists, reconnect using cellular data.
Go to your phone’s settings > turn off Wi-Fi > make sure cellular data is turned on for the iRobot HOME app.
Next, quit the app and relaunch it.
You can turn Wi-Fi back on after your robot reconnects.
c660
Make sure your phone has a stable internet connection.
If your internet connection is stable but the issue persists, reconnect using cellular data.
Go to your phone’s settings > turn off Wi-Fi > make sure cellular data is turned on for the iRobot HOME app.
Next, quit the app and relaunch it.
You can turn Wi-Fi back on after your robot reconnects.
If the issue persists, try the following:
Quit the app and relaunch it.
If the issue still persists, log out of your account and log back in.
c670
Make sure your phone has a stable internet connection.
If your internet connection is stable but the issue persists, reconnect using cellular data.
Go to your phone’s settings > turn off Wi-Fi > make sure cellular data is turned on for the iRobot HOME app.
Next, quit the app and relaunch it.
You can turn Wi-Fi back on after your robot reconnects.
If the issue persists, try the following:
Quit the app and relaunch it.
If the issue still persists, log out of your account and log back in.
