This is a general troubleshooting guide. For the complete list of every Connectivity Error Code for more detailed troubleshooting, visit here.
Connection Issues Troubleshooting Guide
"Roomba Cannot Connect Right Now"/"Unable to Connect."
This article will help you troubleshoot a connectivity issue where your robot previously worked in the app but is no longer showing as connected. If your robot has never had a cloud connection, or if you have reset the robot and are reinstalling it as new, please visit the robot setup article:
Step 1. Make sure the robot has power
a. Are there any lights on the robot? Press the robot's buttons to ensure it has power and can run manually.
If yes, proceed to Step 2.
If the robot does not light up or work manually, see "Why does my Roomba® or Braava® not turn on or charge properly?"
Note: A dead/fully discharged robot won't connect to Wi-Fi.
Step 2. Reconnect / Change Robot Wi-Fi
In the app, navigate to Product Settings > Wi-Fi Settings > select Reconnect or Change Product Wi-Fi. Enter your Wi-Fi password to re-establish the Wi-Fi connection to the robot.
The robot should now be connected! We find that this resolves the issue for most of our customers.
Step 3. Reboot Everything
If all else fails, turn it off and back on again.
➤ Robot: With the robot off the dock, press and hold the CLEAN or POWER button for roughly 20 seconds. The number of seconds may vary for some models. Please visit: Rebooting Your Robot: All Roomba® and Braava® Models
➤ Router: Unplug your router for 10 seconds, then plug it back in. Wait 2 minutes for the router to boot up again. Then see if the connection can be established.
➤ Device: Reboot your Phone/device, then try to connect the robot to the app again.
If you have confirmed all of the above and are still unable to connect your robot, please contact iRobot Customer Care.
