If your Roomba® says, ”couldn't get to the room you asked it to clean. Please clear the path and try again,” please make sure there are no obstacles that are preventing Roomba® from navigating from room to room within the cleaning area.
Please confirm that there are no Virtual Walls® powered on that may be creating a virtual barrier between rooms.
Also, ensure that the Imprint Smart Map™ looks like your cleaning area and that all desired cleaning areas are connected within the Smart Map™.
For expedited service, please have the following ready:
