Error ten (10) means the Right Wheel cannot turn. Please check the following:
- If your s Series Roomba gives this error when it is stuck under an obstacle, move your s Series Roomba to a new location and press CLEAN to restart. Use a Virtual Wall® to block off problem areas.
- Check the Side Wheels for obstructions.
- Push the wheels up and down several times and shake out any loose debris that may be trapped in the wheel wells.
- Briskly turn both wheels by hand and make sure they turn freely and that each wheel exhibits the same amount of resistance.
If the message persists, please perform these additional steps:
- Does the issue still persists after a reboot?
- After the reboot from the robot, place it back in and onto the Home Base and let the robot boot up, then run it again to see if the error is persisting.
If the error persists after all steps performed, you may need a replacement Right Wheel Module. Please visit the
iRobot Store, use an
authorized retailer, or contact us to place your order.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
