Error fourteen (14) means your Roomba® s Series is not detecting a Bin.
Please ensure the Bin is placed into the bin well properly with the handle down and the Lid closed. There are sprung plastic arms on both the left and right sides of the bin well. If you placed the Bin down into the bin well properly and the error persists, please remove the bin from the robot and press on these sprung plastic arms, ensuring they press in and then spring out. If the plastic arm on one or both sides does not press in or does not spring out, you will need to replace the Wheel Module that contains this plastic arm.
The small plastic flap on top of the Wheel Module sticks out on the left and right of the Bin to lock it into place.
If the message persists after a Wheel Module replacement, you may need a Dust Bin replacement.
If the message persists after replacing the Dust Bin, please contact iRobot Customer Care.
Please visit the iRobot Store - Parts and Accessories or use an authorized retailer to order a part. If you believe you're in warranty, please contact iRobot Customer Care.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
