Error 35 means your robot tried to detect the pad that is attached, but the robot was unable to detect a pad.
- Ensure the pad is properly installed and you are using iRobot Authentic Pads when running your robot mop
- Ensure the robot is awake. Press the CLEAN button once or open the iRobot® HOME App while connected to the same Wi-Fi network, as this will wake the robot up.
- Put the robot into ship mode to clear the error
- Remove the robot from the dock
- With one wheel off the ground, press and hold the CLEAN button for 3 seconds
- Once the robot's lights all turn off, place the robot back onto the dock
- Press CLEAN to start a new cleaning job
If the robot stops detecting the pad during a cleaning job, ensure that the pad hasn’t come dislodged and that the robot is not running on metal flooring. If the issue persists on a specific floor type, please contact iRobot Customer Care.
If the error persists, please contact iRobot Customer Care.
For expedited service, please have the following ready:
