If the iRobot® HOME App is not loading, please ensure you're connected to the internet and review your Cloud status:
-
Confirm your robot is connected to the internet. Go to 
More > 
Settings > Wi-Fi Settings > Robot Wi-Fi Details. If the status is "Server Unreachable," please check your firewall settings.
-
Check the Remote or Cloud Connection within the iRobot® HOME App.
If connectivity does not improve, please contact iRobot Customer Care.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
Affected Fields
- Care Screen
- Help Screen
- History
- Robot Language Download Pack
- The Robot's Birthday
- The Robot's Name
- Wi-Fi Details
- Imprint Smart Maps
