Error Two (2) means the multi-surface rubber brushes cannot turn.
Note: Thick carpet or high-pile rugs can potentially slow Roomba's brushes down too much, preventing them from spinning and resulting in an error 2. If you notice your robot says error 2 while on carpet, please also test Roomba on a hard floor to see if the issue persists.
Determining the source of the error:
- Remove the brushes: Open the Cleaning Head Module door by pushing on the green tab on the right side of the multi-surface rubber brushes and remove them from the robot.
Determining the source of the error:
- Test the robot without the bushes installed: Leave the brushes out and close the Cleaning Head Module door. Turn the robot over, place it on a flat surface, and press the CLEAN button.
- Does the robot still encounter an Error 2?
| If no - Error two (2) clears and the robot runs, follow these maintenance steps: |
| Please inspect the brushes and remove any hair or debris, especially under the end caps. See Brush Care Procedures for help. |
| Reinstall the brushes and re-test the robot: Turn the robot over, place it on a flat surface, and press the CLEAN button. |
| If the robot continues to run without the error, please clean the brushes regularly, at least once per week. |
| If the error returns after reinstalling clean brushes, you may need replacement multi-surface brushes. Please visit the iRobot Store - Parts and Accessories or use an authorized retailer to order the brushes. If you believe you're in warranty, please contact iRobot Customer Care. |
For expedited service, please have the following ready:
