If the App says "Robot Name" is stuck and needs assistance. Please move "Robot Name" to a new area," means that your s Series Roomba became trapped within the beam of the Dual Mode Virtual Wall®. Place the robot in a new location, then press CLEAN to restart.
Ensure the Virtual Wall® is facing the proper direction of the area you want the robot to avoid and not facing toward the Home Base®.
If the message persists, please contact iRobot Customer Care.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
