If the app says "Robot Name" is stuck and needs assistance. Please move "Robot Name" to a new area, as this means that your s Series Roomba started within the beam of the Home Base halo, off of the Home Base®. Place your robot vacuum onto the Home Base®, then press CLEAN to restart.
Ensure that your Home Base® is placed in the recommended locations.
If the message persists, please contact iRobot Customer Care.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
