If your Roomba® says, "Couldn't get to the room you asked it to clean. Please clear the path and try again," please make sure there are no obstacles that are preventing Roomba® from navigating from room to room within the cleaning area.
Please confirm that there are no Virtual Wall®s powered on that may be creating a Virtual Barrier between rooms. Also, ensure that the Imprint™ Smart Map looks like your cleaning area and that all desired cleaning areas are connected within the smart map.
If the problem persists, please contact iRobot® Customer Care.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
