A Roomba® j Series Robot Vacuum must be on the Home Base®/Clean Base™ to receive a software update, and it must remain there until the update has completed.
The white Light Ring swirls around the button when a software update is occurring. A notification is also sent from the iRobot® HOME App when an update has begun and when it has installed successfully.
To check the robot's software, open the iRobot® HOME App and select > 
Settings > About (robot name)..
If you are still experiencing difficulty, please contact iRobot Customer Care.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
