Error two (2) means the Multi-Surface Rubber Brushes cannot turn.
Note: Thick carpet or high-pile rugs can potentially slow Roomba's brushes down too much, preventing them from spinning and resulting in an error 2. If you notice your robot says error 2 while on carpet, please also test Roomba on a hard floor to see if the issue persists.
Determining the source of the error:
- Remove the brushes: Open the Cleaning Head Module door by pushing on the green tab on the right side of the Multi-Surface Rubber Brushes and remove them from the robot
Determining the source of the error:
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Test the robot without the bushes installed: Leave the brushes out and close the Cleaning Head Module door. Turn the robot over, place it on a flat surface, and press the CLEAN button.
- Does the robot still encounter an Error 2?
| If no – Error 2 clears, and the robot runs: | If yes – Error 2 persists: |
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- Please inspect the brushes and remove any hair or debris, especially under the end caps. See Brush Care Procedures for help.
- Reinstall the brushes and re-test the robot: Turn the robot over, place it on a flat surface, and press the CLEAN button.
- If the robot continues to run without the error, please clean the brushes regularly, at least once per week.
- If the error returns after reinstalling clean brushes, you may need replacement Multi-Surface Rubber Brushes. Please visit the iRobot Store - Parts and Accessories or use an authorized retailer to order the brushes. If you believe you're in warranty, please contact iRobot Customer Care.
| Please contact iRobot Customer Care. |
For expedited service, please have the following ready:
