Error five (5) indicates your s Series Roomba Right Wheel cannot turn. Check the Right Wheel for obstructions.
- Push the wheels up and down several times and shake out any loose debris that may be trapped in the wheel well.
- Briskly turn both wheels by hand, ensuring they turn freely and that each wheel exhibits the same amount of resistance.
If the wheels cannot be turned by hand or if error persists on flat surfaces when there is no obstacle present, you may need a replacement right wheel module. Please visit the iRobot Store - Parts and Accessories or use an authorized retailer to order a part. If you believe you're in warranty, please contact iRobot Customer Care.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
