Error 19 means your Roomba is experiencing an issue undocking from the Home Base. Clear any obstacles that may be in front or around the Home Base, then press CLEAN.
If the message persists please perform a robot reboot by removing the battery from the robot and move your Home Base to a different location in the home and start your Roomba from the Home Base. Environmental interference may prevent your Roomba from navigating as expected.
If the issue persists, try to start Roomba off the Home Base. Doing so may cause Roomba to provide a different Error Message. Use the Roomba Error Message Chart to troubleshoot the Error Roomba presents.
For more information, please contact iRobot Customer Care.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
