Error Fifteen (15) means your Roomba® or Braava jet® robot experienced an internal error and was able to take care of itself. It's just letting you know about it afterwards. You don't have to perform any troubleshooting.
- DO NOTHING, If the battery is removed and then reinserted into your robot, upon power up, your robot will signal "Error 15." This is EXPECTED behavior, and there is nothing wrong with your robot. You may press "Clean" to continue using your robot as usual. However, if Error Fifteen (15) is happening on every cleaning job and is interfering with your ability to use the product, you can try the following troubleshooting from step 2 to clear the error:
- First, try rebooting your robot. To do so, press and hold its button for 9 seconds, and then release it. The light ring will then swirl clockwise in white. This swirling pattern, which can last for up to a minute and a half, means that your robot is booting up. The reboot procedure is complete when the light ring shuts off. Test the robot again!
- If a reboot does not clear the error, try removing the battery. After ten seconds, reinstall the Battery and test the robot again.
- If the error persists after pulling the battery, revert your "Smart Map" to a previous version by going into your "History" and viewing your 'Clean Map™ reports". At this point, simply find a map you like from a previous cleaning job and select the overflow menu in the top right corner. Select "Update Smart Maps" to complete this process. Then try another mission.
- If the error persists, try remapping your home by deleting all of your "Smart Maps" and starting a new one. You can do so by viewing the maps you'd like to delete, tapping the three (3) horizontal dots icon, and then choosing "Delete map".
- If none of these steps work and Error fifteen (15) persists, you can perform a full Factory Reset on your robot through the iRobot® HOME App.
If the message persists, please contact iRobot® Customer Care
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
