Roomba® will stop and will tell you something is wrong with a two-tone “uh-oh” sound followed by a narrated voice. Refer to the following chart to determine what to do with the message. Error messages can be repeated by pressing the bumper or the CLEAN button.
If Roomba® experienced a charging error, please consult the charging error messages chart. Roomba® will display a blinking troubleshooting indicator, “ERR” plus a number, or will say “Charging error” and a number. Indicator varies by model.
| Indicators | Likely Cause | What To Check |
|
“Error one (1). Move Roomba to a new location, then press CLEAN to restart.”
|
Roomba® has a side wheel hanging down or Roomba® is stuck.
| Side Wheels |
|
“Error two (2). Open Roomba’s brush cage and clean brushes.”
|
The main brushes cannot turn.
| Main Brushes |
|
“Error five (5). Spin Roomba's side wheels to clean.”
|
A side wheel is stuck.
| Side Wheels |
|
“Error six (6). Move Roomba to a new location, then press CLEAN to restart.”
|
The cliff sensors are dirty, Roomba® is stuck, hanging over a cliff, or is on a dark surface.
| Cliff Sensors |
|
“Error seven (7). Spin Roomba's side wheels to clean.”
|
A side wheel is stuck.
| Side Wheels |
|
“Error nine (9). Tap Roomba's bumper to clean.”
|
The bumper is compressed or the bumper sensor is dirty.
| Bumper |
|
“Error ten (10). Spin Roomba's side wheels to clean.”
|
A side wheel is stuck or its bumper is not registering obstacles.
| Side Wheels |
|
“Error one four (1-4). Re-install Roomba’s bin, then press CLEAN to restart.”
|
Roomba is not detecting an installed bin.
| Bin and Bin Contacts |
|
“Error one eight (1-8).”
|
Roomba cannot return to the Home Base® or starting position.
| Home Base and Charging Contacts |
|
Roomba® plays a 4-tone song and says “Please charge Roomba.”
|
The battery is discharged.
|
Please charge Roomba®. If you are experiencing short runtime, please visit battery maintenance tips.
|
|
No voice message.
|
The bumper is not registering obstacles. Roomba® may be stuck in one (1) place.
|
Tap the bumper to confirm it is working properly. If this error occurs when Roomba® is circling, clean the wheels of hair and debris. If Roomba® is in an extremely large room, use a Virtual Wall® to create a smaller cleaning area.
|
If the message persists, please contact iRobot Customer Care.
For expedited service, please have the following ready:
- Your robot charged and with you.
- Your robot's Serial number.
- For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer).
